Dealing with Conflict and Difficult Behaviours


If you put off addressing conflict or bad or inappropriate behaviour with specific colleagues, clients or other stakeholders then this course is a must-do for you.

Obtain the knowledge, strategies and useful tips and tools you need to react less and respond better when managing conflict and ‘difficult’ people – with a flare of confidence!

Topics Covered

  • What causes workplace conflict
  • Identifying your personal conflict management ‘style.’
  • Understanding ways to mediate and resolve conflicts between people
  • How to manage the conflict you may have with another
  • What is a ‘difficult’ behaviour?
  • Why do some people behave badly at work?
  • How to recognise it
  • How to set clear standards of behaviour
  • How to have the discussion
  • When you’re done talking… What next?

Suitable for?

  • Department Managers / Team leaders
  • Human resources managers
  • Individuals with mediation roles
  • Individuals who find conflict debilitating


  • Insights into the major causes of conflict
  • Understand your individual conflict management approach
  • Gain techniques and strategies to allow you to manage and resolve the majority of conflicts
  • Ability to identify, reduce and eliminate unacceptable behaviour
  • Enhanced confidence and competence when resolving conflict

Customised eLearning

If you prefer, we can conduct any of courses specifically for your staff at your premises. This may prove to be cost-effective and, of course, we can tailor our programs to meet the specific requirements of your organisation and participants. You can read more here


Peter Holdsworth
Peter Holdsworth

Peter Holdsworth has spent most of his professional career leading, managing and advising community service organisations so he has unique insights into what works and what doesn’t … particularly in the art of management.

He has post-graduate qualifications in management, is a Fellow of the Australian Institute of Management, a graduate of the Australian Institute of Company Directors and is a Churchill Fellow.

He also sits on the boards of four community service organisations. His presentations are practical, engaging and memorable!

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54 %
of attendees rated their course experience 5/5


“Very useful, practical and engaging course. Lots of tips to go away and reflect on”


Fantastic! Really helpful … introduced me to new concepts that I have not heard of before. I think it will be helpful in helping me plan my next conflict situation.”
Kirsten Gault, Genea


Yes, this eLearning will teach you proven strategies and techniques to manage, reduce and resolve workplace conflicts professionally and effectively.

In this session, you will understand the causes of conflict and how to meditate and resolve different types of conflicts, whether it’s between team members, other individuals or a conflict you have with another person.

Absolutely, this conflict management course will help you understand how to identify and improve your conflict management style.

This conflict management course is suitable for anyone who is required to deal with conflict and finds it difficult. This includes but is not limited to, leaders and managers of all levels, human resource managers, support staff and anyone with a mediation role.

Yes, this conflict management training will provide insights into the differences of a healthy difference of opinion and open conflict that has the potential to create damaging outcomes if it’s not handled quickly and effectively.

Talking does not solve all conflicts; unfortunately, but this course will provide you with the steps you need to take if your conflict reaches the point where talking isn’t resolving anything.

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