That 'Awkward' conversation. The seven steps to success!


Having to instigate an awkward or difficult conversation is never easy or pleasant. There is something that needs to be said that’s uncomfortable or unpleasant, and you probably sense that the person you need to say it to won’t take it well.

These conversations are challenging, and most of us probably want to avoid having them, but, unless we address it, the issue could escalate or become more entrenched. The fact is, ‘problems’ are rarely resolved or disappear on their own.

This eLearning session provides a seven-stage framework that enables you to instigate and have these awkward conversations productively and confidently!

Topics Covered

  • Understand the nature of awkward conversations
  • Know why conversations may be essential
  • Identify and practice the seven-stage framework
  • Use empathy to reduce a negative response
  • Post-conversation monitoring and review

Suitable for?

  • Managers
  • Team Leaders
  • HR Managers
  • Anyone who has to have ‘awkward’ conversations


  • Gain the confidence to conduct awkward or difficult conversations
  • understand the structured approach to having these discussions
  • Learn how empathy will lead to a more positive response and outcome
  • How to ensure that a change of behaviour occurs and is sustained

Customised eLearning

If you prefer, we can conduct any of courses specifically for your staff at your premises. This may prove to be cost-effective and, of course, we can tailor our programs to meet the specific requirements of your organisation and participants. You can read more here


Peter Holdsworth
Peter Holdsworth

Peter Holdsworth is widely acknowledged as one of Australia’s top leadership and management facilitators. With a career leading organisations in the not-for-profit, private, and public sectors, he knows what the challenges are at every level of management and how to meet them.

Underpinning his experience he has post-graduate qualifications in leadership and management, is a graduate of the Australian Institute of Company Directors and is a Churchill fellow.

His training courses are entertaining and full of ideas, tips and techniques that participants can use immediately.

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Awkward Conversation
54 %
of attendees rated their course experience 5/5


“Valuable and insightful information and great presenter. Thank you.” Melissa Brennan, Mission Australia


“A great course! Full of useful tips and strategies. Great job! Many thanks!”
David Perry, Hunter H2O


Anyone can attend this communication course!
Anyone who is required to have awkward conversations but is wanting to go about it in a more effective way.

Yes, this eLearning provides tools and techniques you need to instigate and have these awkward conversations productively and confidently.

You will obtain a seven-step framework that is fundamental to leaving awkward conversations behind you and communicating more effectively with your colleagues.

Yes, this communication course covers all you need to know about having effective awkward conversations.

This session includes how to avoid the conversation escalating but also what to do and how if it does.

Yes, you will be provided insights and case studies on why, how and when to have an awkward conversation and what the purpose.

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